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Our customer service promise

You’re at the heart of all that we do. You’re the reason we’re here. Our customer service charter is a promise we share. It represents our commitment to each other and to those of you we are here to serve.

Our principles are how we serve you

We take the time to get to know you.

Some things can’t be hurried. We appreciate that decisions can often be hard to make.  Even if your needs might change, we’ll be with you all the way.

We care about what you think.

Your feedback, complaints and ideas help us to improve. Our integrity depends on living up to our word and the promises we make to you.

You won’t be judged.

You’re always safe with us. Our caring about you begins with understanding.

We welcome you exactly as you are.

You’re unique and special. You connect us to the wider world and inspire us to see and imagine things differently.

You’re at the heart of everything we do.

We strive to make your dreams, plans and goals come true.

We’re reliable, you can count on us.

We do what we say. We stand with you.

We’ll always do our best for you.

We’re proud to serve you. We openly offer you all our professional knowledge, dedication and care.

We are proud to say that our customers and staff developed the Uniting Customer Service Promise together.