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Uniting excels, again

Uniting excels again in prestigious aged care industry awards

For the second year running Uniting NSW.ACT has excelled in the annual Australian Aged Care Quality Agency (AACQA) Better Practice Awards – one of Australia’s most prestigious aged care industry awards programs. 

Uniting received six Better Practice Awards for their innovative and unique programs – almost half of the 14 awarded to aged care providers in NSW and the ACT.

The result reflects Uniting’s standing as one of the country’s leading not-for-profit aged care providers and builds on its performance last year. The winners were announced at the Quality Agency’s annual conference in Brisbane. Uniting NSW.ACT won almost one-fifth of all 31 awards handed out nationally – a stand out performance.   

Uniting Director of Ageing Steve Teulan said he was extremely proud of the organisation’s achievement.
“Receiving six Better Practice Awards two years in a row confirms that we’re providing inspirational care for our residents,” he said. “This achievement could only come with dedication, love and commitment from our staff to the residents they care for.

“The awards confirm what we’ve always known; we are focused on doing everything we can to enable our residents to live full and active lives, no matter their age,” said Mr Teulan.  
Residents involved in the successful programs were delighted to hear of Uniting’s success.

One resident who has enjoyed Uniting Nareen Gardens’ pen-pal program in partnership with Brooke Avenue Primary School Year 3 students said: “This program has added a new dimension to my life - it’s such a joy to share stories with the students. We’re all waiting for the postman at Nareen Gardens.”
The family members of another resident, aged 90, who was involved in a community garden project, said they had “not seen her as connected for a long time, seeing her in the garden has lifted her spirit, and has made us smile”.

Steve Teulan said that Uniting will continue to promote the efforts of our people to develop programs which enrich the lives of all residents, as well as providing the care that they require.

Quality Agency Chief Executive Officer Nick Ryan congratulated Uniting NSW.ACT on its success. “These awards demonstrate a commitment by management, staff, residents and families to providing high quality care,” he said.

The Better Practice Awards are highly regarded in the aged care sector. They promote and acknowledge outstanding aged care practices and showcase programs and initiatives that all providers can use as examples to help improve their service delivery. Representatives of the Quality Agency will present the awards to each winning service in the coming months.

Uniting’s winning programs were:

  • Our Home: Building Capacity (Uniting Annesley House Leichhardt) – has improved the skills and capacity of staff to manage and care for residents with mental health issues, resulting in a significant improvement in the wellbeing of residents.

  • Physiotherapy Pain Management Program (Uniting Arrunga Ermington) – involves an innovative non-pharmacological treatment approach for residents suffering chronic pain and has resulted in reduced and better managed pain and improved quality of life for participating residents.

  • A Dignified Farewell and Memorial Project (Uniting Farmborough Unanderra) – gives residents, staff and family members an opportunity to pay their respects and gain closure following the death of a fellow resident, through a brief ceremony featuring a guard of honour and a photographic memorial.

  • Growing Together: Community Gardens (Uniting Mid North Coast Community Care, Nambucca Heads) – this community garden project has given seniors intergenerational experiences, better connected them to their local community, enabled them to share their gardening knowledge and increased their wellbeing through regular participation in the community garden project.

  • Community and Connection, a Rewarding Experience (Uniting Nareen Gardens Bateau Bay) – this pen-pal project involves Brooke Avenue Primary School Year 3 students partnering with Nareen Garden residents to share life stories.

  • The Conversation Club (Uniting Wesley Heights Manly) – this speech therapy program caters for about 20 residents and is led by a speech pathologist with expertise in communication disorders in the elderly. 


Get in touch

Media team, email media@uniting.org

Alison Thyer

Media and Public Affairs Manager

T: (02) 9376 1439

M: 0457 568 938