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Last modified: 31 Jan 2019 12:45pm

Uniting provides aged care services including residential aged care, home care and independent living across NSW and the ACT.

Our workforce is made up of people from all walks of life who share a passion for working with, and caring for, the thousands of older people in our care, ensuring they receive the support and services they need to continue to live their lives well. Our residents and their families and carers expect nothing less.

However, failures in care do occur from time to time. Uniting cares about these instances and wants to do its best to address the concerns, express its regret where needed, and learn, so the situations like it are minimised in future.

We want to hear from our residents, and their families and carers, about any issues and concerns relating to our services and the behaviour of our employees.

Feedback is the key to ensuring we can continue to provide the best possible care.

We would encourage our residents, and their families and carers to participate in regular family and resident meetings or community circles or they can complete our form below.

Contact us

Speak to your local service manager or you can us on 1800 864 846 (1800 UNITING)1800 864 846.

Our customer service team is available from Monday – Friday, 8.00am – 6.00pm AEST.

Email us at ask@uniting.org

Or contact the Aged Care Quality and Safety Commission

The Aged Care Quality and Safety Commission commenced operation on 1 January 2019. Its role is to protect and enhance the safety, health, well-being and quality of life of people in aged care. The Commission assumes the functions of the former Aged Care Complaints Commissioner and the Australian Aged Care Quality Agency, and is committed to promoting high quality care and services to safeguard everyone who is receiving Australian Government funded aged care. If you want to make an enquiry or raise a complaint about the quality of care or services being delivered to people receiving aged care services subsidised by the Australian Government, you can:

Visit the Aged Care Quality and Safety Commission website

Call the Aged Care Quality and Safety Commission on 1800 951 8221800 951 822

We will work closely with external investigative and regulatory bodies (including the Police) to review, investigate and resolve issues and complaints, respectfully and confidentially.

We welcome your feedback