Have your say

Last modified: 07 Jul 2019 10:50pm

Uniting provides aged care services including residential aged care, home care and independent living across NSW and the ACT.

Our workforce is made up of people from all walks of life who share a passion for working with, and caring for, the thousands of older people in our care, ensuring they receive the support and services they need to continue to live their lives well. Our residents and their families and carers expect nothing less.

We want to hear from our residents, and their families and carers, about any issues and concerns relating to our services and the behaviour of our employees.

Feedback is the key to ensuring we can continue to provide the best possible care.

We would encourage our residents, and their families and carers to participate in regular family and resident meetings or community circles or they can complete our form below.

Contact us

Speak to your local service manager or you can call us on 1800 864 846 (1800 UNITING)1800 864 846.

Our customer service team is available from Monday – Friday, 8.00am – 6.00pm AEST.

Email us at ask@uniting.org

Complaints and feedback

Not satisfied?

If you are not satisfied with how Uniting has handled your feedback or complaint, you can contact the following external channels. Uniting will work closely with external investigative and regulatory bodies (including the Police) to review, investigate and resolve issues and complaints, respectfully and confidentially.

Agencies that can assist with your complaint

NSW Ombudsman
1800 451 5241800 451 524 or 02 9286 1000

ACT Ombudsman
1300 362 0721300 362 072

Aged Care Quality and Safety Commission
1800 951 8221800 951 822

NDIS Quality and Safeguards Commission
1800 035 5441800 035 544

Other resources